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Customer Service

 

TERMS OF SALE

The following Terms of Sale apply to sales at www.silvergroup.dk (”the Web Shop”). You are instructed to read these Terms of Sale before placing any orders. By approving an order, you confirm that you accept these Terms of Sale. These Terms of Sale may be updated by silvergroup.dk in the future.

Shipping & Delivery

We make an effort in processing any purchase on the same day as payment. We offer free shipping on all orders. You can expect your item within approx. 3-6 days. Also on overseas shipments. The staff of Silvergroup.dk processes orders Monday-Friday from 8am-3pm CET. Orders placed outside of these hours will be processed on the following business day.  In case of a delay in delivery of more than fifteen (15) business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made. We currently ship World Wide. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below.

Privacy & Security

By submitting an order at the Web Shop you consent to us processing your personal data. Your purchase may involve the collection and processing by us, or by a sub-contractor of us, of your personal data, for example of the data you fill out in the order form, including your civic registration number as the case may be, or the personal data processing that may be necessary to execute your payment. We will use your personal data to manage your purchase, but only to meet our commitments to you in connection with your purchase. We reserve the right to submit your personal data, in whole or in part, as may be required following a mandatory order of the police or prosecutor’s office or by a court of competent jurisdiction or another government agency having appropriate authority, including for the investigation of (suspected) fraud or other crime against you or a third party. Such disclosure will be limited to personal data that are relevant and/or necessary to meet such request and we will do our best to keep you properly informed of any such disclosure. Your personal data will be stored only for as long as is needed or for as long as is provided by law. Upon your request, we will tell you which personal data about you we are processing and for what purpose(s) and you may request that your personal data is corrected or removed. We will not sell your personal data to any third party for such third party’s marketing campaigns or for any unsolicited marketing unrelated to your purchase(s) at the Web Shop. We disclaim liability for any apparent typos on the Website. While we aim at providing as accurate as possible descriptions and images on the Website, there may be minor colour variations between the images and the actual products sold by us, due to a number of factors such as the colour contrast configurations of your internet browser or computer monitor. All pictures are therefore to be seen as illustrations and are not guaranteed to reproduce the exact appearance of a product.

Returns & Replacements

30-day Right of cancellation You have a 30-day right of cancellation on ordered goods, calculated from the day on which they are received. If you choose to cancel a purchase, simply return the goods in the same condition and quantity as when you received them. As packaging represents a significant portion of the product’s value, the product cannot be considered returned in the same condition and quantity if the packaging is not included. The customer is liable for ensuring that the return goods are packaged suitably. Thus, you are encouraged to save the packaging until you are certain that you wish to keep the product. Claims and product returns For claims regarding defects or deliveries that have not arrived, please contact via email: info@silvergroup.dk

Return Address:

Silvergroup.dk

Vestergade 6A

8000 Aarhus C

Denmark

Ordering

The Web Shop is intended for sales to consumers only. If you are below the age of 16 you must gain parental approval before submitting any order through the Web Shop. A binding purchase agreement is concluded when your order have been confirmed by us (Order Confirmation).  On rare occasions a certain product may run out of stock. If the missing item will not be replenished, the customer will be notified as soon as possible. Silvergroup.dk may propose an alternative product or if that is not possible or if such alternative product is rejected may have to cancel part of or the entire order. Silvergroup.dk reserves the right to cancel an order if fraud or similar activity, such as unauthorized use of another´s credit card, is suspected.

Payment, Pricing

The prices at the Web Shop are current prices and may be changed at any time. Silvergroup.dk is not bound by price indications in the Webshop which the buyer must reasonably or apparently understand are incorrect and which, for example, have occured due to technical problems in the web platform or rates that have been manipulated by the customer. Items are payable in the currency indicated at the Web Shop.

New items:

Please note that our prices on the website are export prices and that we collect an additional 25% VAT on shipments within EU. Sales to countries outside of Europe are not charged VAT. For non-EU customers, additional VAT, customs charges and other levies may be incurred by your local Customs Authority on your import, at applicable rates. For purchases inside EU the 25% VAT will be added automatically when you add the shipping address. Unless of course you can provide a valid VAT number from your company.

Vintage items.

Sold under a special margin scheme, which means that all items marked "Vintage" you, as a buyer, will not be able to deduct VAT. Neither as private person nor as a company. Your invoice will be marked with this text: Margin scheme - Vintage - buyer cannot deduct VAT. On ‘Vintage’ items buyers within EU will not be charged the additional 25% VAT. Payment can be made by credit card, Paypal or Wired Bank Transfer or as may otherwise be instructed at the Web Shop. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We co-operate with an authorized payment service provider (EPAY), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

 

We are always looking for ways to improve and would love to hear your opinions. Comments on our service, products and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing us on info@silvergroup.dk



Silvergroup.dk is located in Aarhus, Denmark. We distribute our products to customers worldwide. To contact silvergroup.dk, see details below:



silvergroup.dk


Vestergade 6A


8000 Aarhus C


Phone:+45 42305746



Email: info@silvergroup.dk